We’re here to help.
Whether you have a question about your order, our products, hydration, or anything else, we’d love to hear from you.
Our team personally reviews every enquiry and aims to respond as quickly as possible.
For all customer support, product enquiries, and general assistance.
/ Phone
/ Support Hours
9:00 AM – 6:00 PM (IST)
/ Response Time
Our goal is to respond to all enquiries within 1 business day. During product launches, sales, or public holidays, responses may take slightly longer. We appreciate your patience.
Customer Support
If you need assistance with an existing order, please include your Order Number in your message. This helps us resolve your request faster.
We can help with:
- Order Status & Tracking
- Shipping & Delivery
- Returns & Refunds
- Product Information
- Usage & Serving Guidance
- General Questions
Business Information
/ Namakh
/ Registered Address
Puducherry – 605001
India
/ FSSAI Licence
Need Help With?
Order Tracking
Waiting for your order? Please include your Order Number, and we’ll help you track your shipment.
Returns & Refunds
Need to report a damaged product or request a refund? Please include:
- Order Number
- Photos of the product
- Photos of the shipping package
- A brief description of the issue
For complete details, please refer to our Refund & Return Policy.
Shipping Questions
Questions about dispatch, delivery timelines, or shipping? Our team is happy to assist. For more information, please see our Shipping Policy.
Product Questions
Need help choosing the right hydration blend? Have questions about ingredients, serving sizes, or product usage? Feel free to reach out—we’re always happy to help.
Business & Partnership Enquiries
Interested in working with Namakh? We welcome enquiries regarding:
- Wholesale Partnerships
- Retail Opportunities
- Corporate Orders
- Collaborations
- Events
- Brand Partnerships
Please email us at hydratewithnamakh@gmail.com with the subject line Business Enquiry.
Before You Contact Us
You may find your answer faster by visiting:
These pages answer many of the most common customer questions.
Our Commitment
At Namakh, we believe great customer support is just as important as great products.
Every message is read by a real person, and we’ll always do our best to provide clear, honest, and timely assistance.
Thank you for choosing Namakh—we appreciate your trust.