Refund & Return Policy.

You may be eligible for a replacement or refund if:

• You receive the wrong product.
• Your order arrives damaged during transit.
• The product seal is broken or tampered with upon delivery.
• The product arrives in an unusable condition.
• The order is incomplete or items are missing.
• The product has a manufacturing defect.

To be eligible, please contact us within 7 days of receiving your order.

To help us investigate your request quickly, we may ask for:

• Your order number.
• Photos of the product.
• Photos of the shipping package.
• The batch or lot number (if applicable).
• A brief description of the issue.
• An unboxing video (recommended for damaged deliveries).

Providing complete information helps us process your request faster.

Since Namakh products are consumable food supplements, we cannot accept returns of products that have been opened or used unless:

• the product is defective;
• the seal was already damaged upon delivery;
• the wrong product was delivered.

This policy helps us maintain product safety and hygiene for all customers.

If you change your mind and the product remains:

• unopened,
• unused,
• sealed in its original packaging,

you may request a return within 7 days of delivery.

Once approved and received in acceptable condition, we’ll process your refund.

Unless the return is due to our error, return shipping costs are the responsibility of the customer.

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. However, you may still be eligible for a return if your order qualifies under this policy.

Once we receive your request:

1. We review the information provided.
2. If required, we may request additional details.
3. Once approved, we’ll initiate your refund or replacement.
4. Refunds are processed to the original payment method.

Refunds are typically initiated within 5–7 business days after approval.

Depending on your payment provider or bank, it may take additional time for the amount to reflect in your account.

Where appropriate, Namakh may choose to send a replacement product instead of issuing a refund.

Replacement shipments are generally dispatched within 2–5 business days after approval, subject to product availability.

We cannot accept returns or issue refunds for:

• Opened products without a quality-related issue.
• Products damaged due to improper storage after delivery.
• Normal wear to external packaging during shipping that does not affect the product itself.
• Requests submitted more than 7 days after delivery.
• Orders with incorrect delivery information provided by the customer.
• Delays caused by circumstances beyond our reasonable control, including courier disruptions, weather conditions, or natural disasters.

If you need assistance, simply contact us with your order details.

Email: hydratewithnamakh@gmail.com

Please include:

• Your order number.
• Your full name.
• A description of the issue.
• Relevant photographs or videos (if applicable).

Our team aims to respond within 1–2 business days.

Our Refund & Return Policy is designed to ensure every genuine customer has a positive experience with Namakh.

To protect our customers and our business from misuse, we reserve the right to:

• verify the information provided;
• request additional documentation;
• decline requests that appear fraudulent, abusive, or inconsistent with this policy.

Repeated or excessive refund requests may be reviewed individually.

Namakh may update this Refund & Return Policy from time to time to reflect operational, legal, or regulatory changes.

The latest version will always be available on our website with the revised “Last Updated” date.

If you have any questions regarding returns, refunds, or replacements, we’re happy to help.