Privacy Policy.

Depending on how you interact with Namakh, we may collect the following information.

Information You Provide

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Customer support communications

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Time spent on pages
• Referral source

This information helps us improve website performance and user experience.

We collect information:

• directly from you when you place an order;
• when you contact our support team;
• when you subscribe to updates;
• through cookies and similar technologies while you browse our website;
• through trusted third-party service providers involved in processing payments or delivering your order.

Your information is used only for legitimate business purposes, including:

• Processing and fulfilling your orders.
• Delivering products to you.
• Sending order confirmations and shipping updates.
• Responding to customer support enquiries.
• Improving our website and customer experience.
• Detecting and preventing fraudulent activity.
• Complying with applicable legal and regulatory obligations.

We do not sell your personal information.

Payments made on Namakh are securely processed through trusted third-party payment providers, including Razorpay.

Namakh does not store or have access to your:

• credit or debit card details;
• CVV;
• UPI PIN;
• net banking credentials;
• other sensitive payment authentication information.

Payment providers process transactions using industry-standard security measures.

Our website may use cookies and similar technologies to:

• remember your preferences;
• keep your shopping experience smooth;
• understand website usage;
• improve website performance.

Cookies do not give us access to your device or personal files.

Most web browsers allow you to disable cookies through your browser settings. Please note that certain website features may not function correctly if cookies are disabled.

We only share your information when necessary to operate our business.

Your information may be shared with:

• payment providers;
• shipping and logistics partners;
• website hosting providers;
• technology service providers;
• government authorities where required by law.

We do not sell, rent, or trade your personal information to third parties.

If you choose to subscribe to our emails or promotional updates, we may occasionally send information about:

• new product launches;
• offers and promotions;
• educational content;
• company updates.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our communications or by contacting us directly.

We retain customer information only for as long as necessary to:

• fulfil your orders;
• provide customer support;
• comply with tax and legal obligations;
• resolve disputes;
• maintain business records.

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

You may request to:

• access your personal information;
• correct inaccurate information;
• update your contact details;
• request deletion of your personal information where legally permissible.

To exercise these rights, please contact us using the details provided below.

Namakh products and services are intended for individuals aged 18 years and above.

We do not knowingly collect personal information from children.

If we become aware that personal information belonging to a child has been collected, we will take reasonable steps to delete it.

We take reasonable administrative, technical, and organisational measures to protect your information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure.

Although we take appropriate precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Our website may contain links to third-party websites for your convenience.

Namakh is not responsible for the privacy practices, security, or content of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The most current version will always be available on this page together with the updated “Last Updated” date.

Continued use of our website after changes have been published constitutes acceptance of the revised Privacy Policy.

If you have any questions regarding this Privacy Policy or your personal information, we’d be happy to assist you.

At Namakh, protecting your privacy is part of our commitment to earning your trust—both online and in every order we deliver.