Terms & Conditions.

To place an order through our website, you must:

• Be at least 18 years of age, or use the website under the supervision of a parent or legal guardian.
• Be legally capable of entering into a binding contract under applicable Indian laws.
• Provide accurate, current, and complete information while placing an order.

Namakh reserves the right to refuse service, suspend accounts, or cancel orders where inaccurate, misleading, fraudulent, or incomplete information has been provided.

Namakh develops electrolyte hydration products designed to support hydration, performance, and everyday wellness.

Our products are classified as food or dietary supplements and are not medicines.

The information provided on this website is intended solely for educational and informational purposes. It should not be considered medical advice, diagnosis, or treatment.

Namakh products are not intended to diagnose, treat, cure, or prevent any disease.

If you are pregnant, nursing, under the age of 18, taking prescription medication, or have an existing medical condition—including kidney disease, cardiovascular disease, hypertension, or conditions requiring restricted sodium or potassium intake—you should consult a qualified healthcare professional before using our products.

Individual nutritional needs and responses vary. Namakh does not guarantee specific health, athletic, or performance outcomes.

Always consume our products according to the recommended serving instructions.

We make every reasonable effort to ensure that product descriptions, nutritional information, ingredient lists, pricing, product images, and other information displayed on our website are accurate and up to date.

However:

• Product images are for illustrative purposes only.
• Colours, labels, and packaging may vary slightly depending on manufacturing batches or your display settings.
• Minor formulation, packaging, or labelling updates may occur while maintaining applicable regulatory compliance.
• Product availability is subject to stock levels.

Namakh reserves the right to modify, discontinue, replace, or limit the availability of any product without prior notice.

Should an error relating to pricing, product information, or availability occur, we reserve the right to cancel the affected order and issue a full refund where applicable.

All prices displayed on www.namakh.in are listed in Indian Rupees (INR).

Unless otherwise stated, prices are inclusive of applicable taxes.

We reserve the right to:

• modify product pricing;
• introduce or withdraw promotional offers;
• correct pricing errors;
• discontinue discounts or promotional campaigns at any time.

If a pricing error occurs due to technical or human error, Namakh may cancel the order and refund any payment already received.

Placing an order on our website constitutes an offer to purchase our products.

After an order is submitted, you may receive an acknowledgement confirming that your order request has been received.

Receipt of an order confirmation email or successful payment does not automatically constitute acceptance of your order.

Orders are considered accepted only after they have been successfully verified and dispatched by Namakh.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

• suspected fraudulent activity;
• pricing or technical errors;
• stock unavailability;
• inability to verify payment;
• regulatory or legal requirements;
• suspected misuse of promotional offers;
• circumstances beyond our reasonable control.

Where payment has already been received for a cancelled order, the amount will be refunded to the original payment method.

Payments on Namakh are securely processed through trusted third-party payment providers, including Razorpay.

Namakh does not collect or store:

• debit or credit card details;
• CVV numbers;
• UPI PINs;
• net banking credentials;
• other sensitive payment authentication information.

In the event of duplicate payments, failed transactions where funds have been debited, or payment-related technical issues, customers should contact our support team. We will work with our payment partner to resolve the issue promptly.

Shipping timelines, dispatch schedules, estimated delivery periods, shipping charges, and related information are governed by our Shipping Policy, which forms an integral part of these Terms & Conditions.

Estimated delivery timelines are indicative only and may vary due to courier operations, weather conditions, public holidays, regulatory inspections, or other circumstances beyond our reasonable control.

Returns, replacements, cancellations, and refunds are governed by our Refund & Return Policy, which forms part of these Terms & Conditions.

By placing an order, you acknowledge that you have read and accepted our Refund & Return Policy.

Unless otherwise stated, all intellectual property displayed on this website—including but not limited to:

• the Namakh name;
• logos;
• trademarks;
• product formulations;
• packaging designs;
• labels;
• photographs;
• illustrations;
• graphics;
• icons;
• videos;
• website design;
• written content;
• downloadable materials;

are owned by or licensed to Namakh and are protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, republished, distributed, or commercially exploited without prior written permission from Namakh.

You agree not to:

• use the website for unlawful purposes;
• interfere with website security or functionality;
• introduce malware, viruses, or malicious software;
• attempt unauthorized access to our systems;
• scrape or copy website content without authorization;
• impersonate another person or organisation;
• misuse referral programs, promotional offers, or discount codes;
• engage in any activity that may disrupt the normal operation of the website.

Violation of these Terms may result in suspension of access and legal action where appropriate.

Our website may use trusted third-party providers including payment gateways, logistics partners, analytics providers, hosting providers, and communication services.

Your interactions with these services may also be governed by their respective terms and privacy policies.

Namakh is not responsible for the independent practices or policies of these third-party providers.

To the maximum extent permitted under applicable law, Namakh shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• use or misuse of our products;
• failure to follow usage instructions;
• allergic reactions or sensitivities;
• delays caused by courier partners;
• temporary website downtime;
• payment gateway interruptions;
• technical failures;
• events beyond our reasonable control.

Nothing contained in these Terms excludes liability where such exclusion is prohibited by applicable law.

You agree to indemnify, defend, and hold harmless Namakh, its proprietor, employees, affiliates, service providers, and representatives from any claims, liabilities, losses, damages, expenses, or legal costs arising out of:

• your breach of these Terms;
• misuse of the website;
• violation of applicable laws;
• infringement of third-party rights.

Namakh may revise these Terms & Conditions periodically to reflect operational, legal, regulatory, or business changes.

Updated versions will be published on this page together with a revised “Last Updated” date.

Continued use of the website following such changes constitutes your acceptance of the updated Terms.

These Terms & Conditions shall be governed by the laws of India.

Before initiating legal proceedings, both parties agree to make reasonable efforts to resolve disputes through mutual discussion.

Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent courts located in Puducherry, India.

If you have any questions regarding these Terms & Conditions, your order, or our products, we’d be happy to assist you.

Thank you for choosing Namakh. We appreciate your trust and are committed to providing safe, transparent, and reliable products and services.