Shipping Policy.

Orders are processed on business days (Monday to Saturday, excluding public holidays).

Once your order has been placed and payment has been successfully received, we aim to process and prepare your order within 1–2 business days.

During periods of high demand, product launches, or promotional campaigns, processing times may be slightly longer.

After placing your order, you will receive:

• An Order Confirmation email.
• A Shipping Confirmation email once your order has been dispatched.

The Shipping Confirmation email will include your tracking details whenever available.

If you do not receive an order confirmation within a reasonable time, please contact us.

Shipping charges, if applicable, are calculated and displayed during checkout before payment.

From time to time, Namakh may offer:

• Free shipping promotions.
• Discounted shipping offers.
• Minimum order value benefits.

Such promotions may be modified or withdrawn without prior notice.

Estimated delivery timelines after dispatch are:

These timelines are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

• Courier operations.
• Weather conditions.
• Public holidays.
• Natural disasters.
• Government restrictions.
• Other unforeseen logistical circumstances.

Once your order has been shipped, you will receive tracking information via email or SMS (where applicable).

You can use the provided tracking link to monitor your shipment’s progress.

If you do not receive tracking information within 48 hours of placing your order, please contact us.

While we make every effort to ensure timely deliveries, occasional delays may occur.

Namakh is not responsible for delays caused by:

• Courier partners.
• Weather events.
• Public holidays.
• Transportation disruptions.
• Regulatory inspections.
• Force majeure events.

If your shipment experiences an unusual delay, our support team will gladly assist you in coordinating with the courier partner.

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address, phone number, or PIN code is provided:

• Delivery may be delayed.
• Additional shipping charges may apply.
• The shipment may be returned to us.

If your order has not yet been dispatched, please contact us immediately so we can attempt to update your shipping information.

Once an order has been shipped, address changes may not be possible.

Courier partners generally make multiple delivery attempts before returning a package.

If delivery cannot be completed because:

• the customer is unavailable,
• the address is incorrect,
• the package is refused,

the shipment may be returned to Namakh.

Additional shipping charges may apply for reshipping returned orders.

If your order arrives:

• damaged,
• tampered with,
• incomplete,
• or appears to have been lost in transit,

please contact us within 48 hours of delivery (or the expected delivery date for lost shipments).

To help us investigate quickly, we may request:

• Your order number.
• Photographs of the package.
• Photographs of the product.
• An unboxing video (recommended for transit damage).

Once verified, we will work towards providing an appropriate resolution, which may include a replacement or refund in accordance with our Refund & Return Policy.

At present, Namakh ships only within India.

If international shipping becomes available in the future, this page will be updated with the relevant countries, shipping rates, customs information, and estimated delivery timelines.

Namakh may revise this Shipping Policy from time to time to reflect operational improvements, legal requirements, or changes to our logistics network.

The latest version will always be available on this page with the updated “Last Updated” date.

If you have any questions regarding your shipment, delivery status, or shipping policy, we’re happy to help.

Thank you for choosing Namakh. Every order is packed with care, and we’re committed to delivering it safely to your doorstep.